Oscar Munoz defends staff in letter over man forcibly removed from overbooked plane saying they followed procedures
The chief executive of United Airlines has described the passenger who was forcibly removed from an overbooked plane as “disruptive and belligerent”, and told the airline’s employees that they “followed established procedures”.
The airline has been vilified after aviation police officials violently removed a man from a plane at O’Hare international airport in Chicago on Sunday, in an incident captured on video by several passengers.
United Airlines passenger violently dragged from seat on overbooked flight
In one clip, guards could be seen aggressively grabbing then dragging the passenger down the aisle of the plane, which was bound for Louisville, Kentucky, as other passengers shouted, “Oh my God”, and, “Look what you did to him”.
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