In a letter to United Airlines staff, CEO Oscar Munoz said he was upset to see and hear about what happened but that he supported his employees.
“The situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago aviation security officers to help,” Munoz wrote in the letter obtained by CNBC and other news outlets.
“Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.”
Munoz added that when crew members first approached the passenger to tell him to leave, he “raised his voice and refused to comply”, and each time they asked “he refused and became more and more disruptive and belligerent”.
INBOX: @united CEO sends letter to employees about United Express flight. pic.twitter.com/obVdl6G2E0— Ryan Ruggiero (@RyanRuggiero) April 10, 2017
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